Returns & Exchanges

Customers may request a return under the
following conditions:

• Item is unused, uninstalled, and in original packaging.
• Return request is made within 7–30 days of delivery (choose your window).
• Product includes all accessories, manuals, and labels.

Non-returnable items

• Electrical/electronic components once installed (ECU, sensors, relays, ignition coils).
• Custom-ordered or special-order parts.
• Lubricants, fluids, and chemicals.
• Parts damaged due to incorrect installation or misuse.
• Items without original packaging or tampered serial numbers/QR codes.

For incorrect or incompatible parts:

• Customer must provide vehicle details (VIN/chassis number, model, year, engine type).
• If the wrong part was recommended by our team, full refund + return shipping is provided.
• If customer selected the wrong part, return shipping is borne by the customer.

If the item is defective or damaged on
delivery:

• Must be reported within 48 hours with photos/videos.
• Replacement will be shipped after inspection.
• If replacement is unavailable, full refund will be issued.

For manufacturer defects:

• Covered under manufacturer warranty where applicable.
• Warranty claims may require testing/diagnosis report from an authorised service centre.

1. Customer submits return request via website/app/support.
2. Our team verifies eligibility and issues an RMA (Return Merchandise Authorisation).
3. Customer ships the item back in secure packaging.
4. Once the item is inspected at the warehouse:

• Refund is approved or rejected.
• Refund is processed within 3–7 working days.

Refunds are issued to the original payment
method:

• UPI / bank transfer
• Credit/debit card
• Wallet/store credit (optional)

Shipping charges are:

• Refundable only for wrong/defective items.
• Non-refundable for customer-initiated returns.

• Exchanges allowed only for same product or compatible alternative.
• Price difference (if any) will be adjusted.

Return package must meet the following:

• Item must be clean, unused, and undamaged.
• Original box without oil stains, scratches, or installation marks.
• Barcode/serial number must match our records.

If the part is installed or used:

• Refund may be denied or restocking fee (10–30%) may apply.

Applicable when:

• Item is returned due to customer error.
• Packaging is damaged or incomplete.
• Part requires repacking or reconditioning.

Standard fee: 10–30% based on inspection.

• Orders can be cancelled before dispatch with full refund.
• Once shipped, cancellation must follow normal return procedure.

Special-order parts cannot be cancelled.

We reserve the right to refuse returns in
cases of:

• Excessive return behaviour
• Tampered parts
• Returning different or used items
• Missing components